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Insurance

We are insured, bonded and have WCB coverage, Our staff are asked to supply a criminal record check for employment records.

 

Rates

Residential Cleaning: Please inquire for an estimate of your home.

Move out/in cleanings $45 per hour per cleaner plus GST

 

 

HOURS

Tuesday - Friday 

9am - 5pm

 

Select Industrial Cleaning

Please make an appointment to set up quotes per job (includes GST)

 

Valuable Items

We take extreme care while we are in your home however, we do ask that you put away any valued items that are irreplaceable and breakable. Unless in protective case.

Please note any damages to the property  that incur are at the owner's risk. 

 

 

Cancellation Policy

We require Forty Eight hours notice for expected cancellation. If notice is not given, 50% of booked cleaning will be charged to client.

 

Payment Policy

Payment for cleaning is expected to be paid on the day of cleaning. Payment methods accepted are cash, email transfer, and cheque.

Invoices and receipts available upon request.

If you are not satisfied with any of our work please let us know, we will come back to fix the issue free of charge, within 48hrs of our last cleaning.  However payment in full will be expected once the problem area has been fixed.

Schedule Policy

We try and work with your personal schedule and lifestyle. We know changes happen unexpectedly and we will always aim to be flexible. If you are needing to reschedule your cleaning appointment please let us know and we will do our best to find a new time.

Should we encounter any traffic, or unexpected circumstances we will always do our best to inform you in advance.  We take our commitment to you very seriously.

 

On Site Work Policy

We ask if at all possible to allow us to work with minimal interruptions. We have a time restricted task and our goal is to work as efficiently as possible to come up with the best results for you! Should anyone be on site, not originally discussed in the cleaning agreement, 48 hours of notice must be given in order for the scheduled cleaning to continue.

Cleaners are allowed to refuse potentially unsafe cleaning requests and tasks that require climbing upon any object higher than a chair for their safety

 

Children

We love your kids and enjoy interacting with them, however, as we are not a licensed child care service provider, we ask that, if your children are in need of supervision, you do stay on the premises while we are working.

 

Working Locations

We work in the central Kelowna and West Kelowna area. There may be extra travel charges depending on the driving distance from the main areas.

 

Our Holidays

We value family! Each year we take a few weeks off work and enjoy time with our family. We know this can be an inconvenience for you. If we do have a staff member interested in working during this time we will let you know.